描述
As we clarify whether we need to resolve problems, make decisions or protect plans, we recognize that each type of concern requires a different approach. A systematic way of resolving each of these concerns is needed.
The approaches hereafter will discuss incorporate of the logical common-sense ideas we all use to resolve cocerns:
—— What going wrong? (Situation Appraisal)
—— Why did this happen? (Problem Analysis)
—— What course of action should be taken? (Decision Analysis)
—— What trouble lies ahead and what can be done about it now? (Potential Problem Analysis)
