原始價格：NT$980。NT$200目前價格：NT$200。
1.Introducing The Smart Questions Approach
—— The Problems With Problem Solving
—— Searching For a New Approach
—— Introducing The Smart Questions Approach
—— The Fundation Questions Of SQA
—— The Four Phases of SQA
—— The Divergent-Convergent Structure of The SQA Phases—— What Is a SMART QUESTION?
2.SQA Phase 1: Getting People Involved
—— Foundation Question 1: What is Unique About The People in This Problem?
—— Foundation Question 2: What Purposefful Information Do People Have?
—— Foundation Question 3: How Can We Think Systematically About The Roles That People Play in Creating The Solution?
3.SQA Phase 2: Selecting A Focus Purpose
—— Foundation Question 1: What is Unique About Our Situation and Its Purpose?
—— Foundation Question 2: What is Purposeful Information For The Purposes Phase?
—— Foundation Question 3: What Is The Purpose Of The System We are Trying to Crreate?
4.SQA Phase 3: Creating an Ideal Future Solution
—— Foundation Question 1: How Does My Unique Situation Help Create a Future Solution?
—— Foundation Question 2: What Information Do we need for Our Future Solution?
—— Foundation Question 3: What System Description Shows How Our Future Solution Would Work?
5.SQA Phase 4: Building a Living Solution for Today and Tomorrow
—— Foundation Question 1: How Is The Living Solution Unique?
—— Foundation Question 2: What Information Do we Need To Develop The Living Solution?
—— Foundation Question 3: What Are The System Specifications of a Living Solution?
6.The Powewr of SQA: Two Case Studies
7.SQA in Organizations and Society
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SMART QUESTIONS is a must for nonprofit business. The Smart Questions Approach definitely jump-start our staff in planning and thinking differently about solving problems.
SMART QUESTIONS offfers an entirely new framework for creating solutions. The thinking approach shows how “focusing uniqueness, purposeful information, and systems” must be explored for every problem, they are essential in leading to other key questions that will ultimately create effective solutions.
